FAQ – Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 3–12 business days, depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, we ship across Europe and beyond. Delivery times may vary by country.
Returns & Refunds
What is your return policy?
You have 14 days from the date of delivery to return your item. The product must be unused and in its original packaging.
How do I start a return?
Contact us via our Contact page with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days. Refunds are issued to the original payment method.
Payments
What payment methods do you accept?
We accept all major payment methods including credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and more.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through Shopify’s secure payment system.
Orders
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real time.
Can I cancel or modify my order?
Please contact us as soon as possible after placing your order. We’ll do our best to accommodate changes before the order is dispatched.
Other Questions
Do your products come with a warranty?
Yes, all products are covered by our money-back guarantee. If you’re not satisfied, contact us within 14 days of delivery.
How can I contact you?
Visit our Contact page or email us directly. We aim to respond within 24 hours.